Terms of Use

Overview

These Terms of Use apply to your access to and use of the Ada Support website (the Website). By accessing or using the Website, you agree to be bound by these Terms of Use.

If you do not agree with these Terms of Use, you must not use the Website.

Definitions

Ada Support / we / us / our

Refers to Ada Support and its related entities, officers, employees, and contractors.

Website

The Ada Support website and any associated webpages, forms, and online services.

You / your / user

Any person who accesses or uses the Website.

Content

Any text, images, graphics, forms, downloads, or other materials made available on the Website.

Use of the Website

You may use the Website for lawful purposes only and in accordance with these Terms of Use.

You agree not to misuse the Website, attempt to gain unauthorised access to any part of the Website, or interfere with the Website's operation.

• Do not use the Website in a way that breaches any applicable law or regulation.
• Do not attempt to disrupt, overload, or impair the Website or its security features.
• Do not introduce viruses, malware, or other harmful material.
• Do not use automated systems to scrape or copy content without written permission.

Information on This Website

The information on this Website is provided for general informational purposes only and may not be comprehensive or current at all times.

While we take reasonable steps to ensure information is accurate, we do not warrant that the information is complete, reliable, or up to date.

NDIS and Service Disclaimer

Ada Support provides disability support services and information that may relate to NDIS supports. However, the content on this Website does not constitute NDIS advice, legal advice, clinical advice, or professional advice.

Eligibility for NDIS supports, funding categories, and service approvals depend on a participant's individual circumstances and their NDIS plan.

No Emergency or Crisis Service

Ada Support is not an emergency or crisis service. If you or someone else is in immediate danger, call 000 (Australia).

For urgent mental health support, contact Lifeline on 13 11 14 or other appropriate emergency and crisis services.

Online Forms and Submissions

If you submit an enquiry, referral, or other information through the Website, you agree that the information you provide is accurate and submitted with appropriate authority (including consent, where required).

Please avoid submitting sensitive personal or medical information via general website forms unless it is necessary and you have permission to share it.

• Referrers must confirm they have participant (or authorised representative) consent before submitting referrals.
• Do not upload documents unless you have authority to share them and they are relevant to the submission.

Privacy

Your use of the Website is also subject to our Privacy Policy, which explains how we collect, use, store, and disclose personal information.

By using the Website and submitting information, you acknowledge and agree that your information may be handled in accordance with our Privacy Policy.

Intellectual Property

Unless otherwise stated, the Website and its Content are owned or licensed by Ada Support and protected by intellectual property laws.

You may view and print pages for your personal use. You must not reproduce, distribute, modify, or commercially exploit the Content without our prior written permission.

Third-Party Links

The Website may contain links to third-party websites for convenience. Ada Support does not control and is not responsible for the content, accuracy, security, or practices of third-party websites.

Accessing third-party websites is at your own risk.

Website Availability and Security

We aim to keep the Website available and secure, but we do not guarantee uninterrupted access.

We may modify, suspend, or discontinue any part of the Website at any time without notice.

Limitation of Liability

To the extent permitted by law, Ada Support excludes all liability for any loss or damage arising from your use of, or reliance on, the Website or its Content.

Nothing in these Terms of Use excludes any rights or remedies you may have under the Australian Consumer Law or other applicable laws that cannot be excluded.

Changes to These Terms

We may update these Terms of Use from time to time. Updates will be published on this page and take effect from the 'Last updated' date.

Your continued use of the Website after changes are posted constitutes acceptance of the updated Terms.

Governing Law

These Terms of Use are governed by the laws of Australia and the applicable laws of the Northern Territory.

You submit to the non-exclusive jurisdiction of courts in Australia for any disputes relating to these Terms.