Privacy Policy

Our Commitment to Privacy

Ada Support is committed to protecting the privacy, dignity, and confidentiality of all individuals we work with, including NDIS participants, families, carers, staff, referrers, and website users.

This Privacy Policy explains how we collect, use, disclose, store, and protect personal information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and NDIS Practice Standards.

Key Definitions

Personal Information

Information or an opinion about an identified individual, or an individual who is reasonably identifiable.

Sensitive Information

Information including health information, disability information, cultural background, or other information afforded higher protection under privacy law.

We / Us / Our

Refers to Ada Support and its employees, contractors, and authorised representatives.

What Information We Collect

We collect only the personal information necessary to provide disability supports, respond to enquiries, process referrals, meet legal obligations, and operate our services safely.

• Contact details (name, phone number, email address, address)
• NDIS-related information (plan management type, funded supports, service needs)
• Health and support information relevant to safe service delivery
• Cultural or language information where voluntarily provided
• Information submitted through website forms (contact, referrals, expressions of interest)
• Employment-related information for job applications

How We Collect Personal Information

Personal information is collected directly from you wherever possible, including when you:

• Contact us by phone, email, or through our website
• Submit an enquiry, referral, or application
• Engage with our services as a participant, family member, or carer
• Apply for employment or register interest in a role

With consent, we may also collect information from support coordinators, healthcare professionals, family members, or authorised representatives.

How We Use Personal Information

We use personal information only for purposes related to our services and operations, including:

• Assessing suitability for services and accommodation
• Planning and delivering NDIS supports
• Communicating with participants, families, and referrers
• Meeting legal, regulatory, and NDIS compliance obligations
• Managing risks, safety, and quality of care
• Responding to enquiries and referrals
• Recruitment and workforce management

Disclosure of Personal Information

We do not sell personal information. We only disclose personal information where necessary and permitted by law.

• With participant consent, to families, carers, support coordinators, and allied health professionals
• To the NDIS Quality and Safeguards Commission where required
• To service providers or contractors involved in delivering supports
• Where required or authorised by law (e.g., safeguarding or serious incident reporting)

Sensitive Information

Sensitive information, including health and disability information, is handled with a higher level of care.

We collect sensitive information only where it is reasonably necessary for service delivery and only with consent or where legally required.

Website Forms and Online Submissions

Information submitted via our website forms (including contact, referral, and careers forms) is used solely for the purpose it was provided.

Users are encouraged not to submit sensitive information unless it is necessary and they have authority to share it.

Data Storage and Security

Ada Support takes reasonable steps to protect personal information from misuse, loss, unauthorised access, or disclosure.

• Secure electronic systems and access controls
• Confidential handling of physical records
• Restricted access to authorised staff only
• Secure disposal of information when no longer required

Access and Correction

You have the right to request access to personal information we hold about you and to request corrections if information is inaccurate or outdated.

Requests can be made by contacting us using the details provided below.

Privacy Complaints

If you have a concern or complaint about how your personal information has been handled, please contact us first so we can try to resolve the issue.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

External Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices of external sites.

We encourage users to review the privacy policies of any third-party websites they visit.

Changes to This Privacy Policy

This Privacy Policy may be updated from time to time to reflect changes in law, regulation, or our practices.

Any updates will be published on this page and take effect from the 'Last updated' date.