Referral - Ada Support

Referral Pathways That Respect Choice and Control

Ada Support welcomes referrals from participants, families and carers, Support Coordinators, Local Area Coordinators (LACs), NDIA planners, allied health professionals, hospitals, and community organisations.

Our referral approach follows NDIS best practices: it is participant-centred, supports informed choice, protects privacy, and ensures information is collected only where necessary to assess suitability and safety.

If you are unsure what information is required, you can submit a basic referral first and we will contact the participant (or their authorised representative) to confirm details and next steps.

NDIS Referral Best Practices We Follow

Choice and Control

Referrals should be made with the participant's knowledge and agreement, and should reflect the participant's goals and preferences.

Minimum Necessary Information

Only share information required to understand support needs and assess suitability. Avoid including sensitive health details unless it is essential for safe service delivery.

Privacy and Confidentiality

We handle personal information in line with privacy obligations. Where additional documentation is needed, we can request it securely after initial contact.

Risk-Aware, Safety-Focused Intake

We ask about risks relevant to service delivery (e.g., mobility, behavioural support needs, clinical considerations) to support safe planning and appropriate staffing.

Collaborative Communication

With consent, we collaborate with support coordinators, families, carers, and relevant professionals to support continuity and coordinated care.

Referral Form

Please complete the referral form below. Fields marked as required help us triage and respond appropriately.

Referrer Details I am a Full name Organisation (if applicable) Phone number Email address Preferred contact method Phone Email

Participant Details Participant full name Date of birth (optional) Participant phone (if available) Participant email (if available) Participant suburb/town and region Preferred language (if applicable) Cultural considerations (optional) Who is the authorised decision-maker? Authorised representative name (if applicable) Authorised representative contact (if applicable)

NDIS Plan Details NDIS number (optional) Plan management type Plan manager details (if plan-managed) Relevant supports funded in the plan (optional) When is support needed?

Safety and Risk Considerations (Best Practice)

These questions help us plan safe, appropriate supports. Please share only information the participant has agreed to share, and only what is necessary for safe service delivery.

Mobility support needs (optional) Behavioural support needs (optional) Clinical or nursing needs (optional) Any other safety considerations (optional)

Attachments (Optional)

Only attach documents you have permission to share and that are necessary for the referral.

Upload supporting documents

Consent and Acknowledgement

By submitting this referral, you confirm that the participant (or their authorised representative) has provided permission for this referral to be made and for Ada Support to contact them.

You confirm that the information you provide is accurate to the best of your knowledge and is limited to what is necessary to assess support needs and deliver services safely.

Please avoid including sensitive health information unless it is essential for safe service delivery. Do not upload documents unless you have authority to share them and they are relevant to the referral.

Ada Support provides disability support services and is not an emergency or crisis service. If there is an immediate risk to safety, call 000 (Australia) or attend the nearest emergency department. For urgent mental health support, contact Lifeline (13 11 14) or other appropriate crisis services.

I confirm that I have obtained consent from the participant or their authorised representative to share this information and submit this referral.

What Happens Next

Referral Review

We review the referral to understand goals, requested supports, location, and any safety considerations required for appropriate service delivery.

Consent Check and Contact

We confirm that the participant (or authorised representative) has agreed to the referral and that we can contact them to discuss supports.

Service Match and Availability

We assess suitability and availability, including staffing requirements, location coverage, and any accommodation needs (SIL/Respite/SDA).

Intake and Commencement

Where appropriate, we complete an intake process, agree on supports and schedules, and plan a safe start date.

Make a Referral to Ada Support

Participant-centred NDIS referrals for SIL, Respite, SDA, and community-based supports across Alice Springs and the Northern Territory