Our Commitment to Listening and Improvement
Ada Support is committed to providing safe, respectful, and high-quality disability supports. Feedback and complaints are an important part of how we learn, improve, and remain accountable.
You have the right to provide feedback or make a complaint without fear of retribution or disadvantage. This includes the option to provide feedback anonymously.
All feedback and complaints are handled fairly, confidentially, and in line with the NDIS Practice Standards and the NDIS Code of Conduct.
What You Can Share
- Compliments or positive feedback
- Concerns about a service or experience
- Formal complaints
- Suggestions for improvement
- Feedback about staff, facilities, or supports
How We Handle Feedback and Complaints
Acknowledgement
We acknowledge receipt of feedback or complaints as soon as possible, unless submitted anonymously.
Review and Assessment
We review the information provided to understand the issue and assess any immediate safety or risk concerns.
Response and Resolution
Where contact details are provided, we work with you to resolve the matter fairly and promptly.
Continuous Improvement
Feedback is used to improve our services, systems, and staff practices.
Submit Feedback or a Complaint
You may choose to provide your details or submit feedback anonymously.
External Complaints Options
You can make a complaint directly to Ada Support or choose to contact an external body.
You may contact the NDIS Quality and Safeguards Commission at any time if you are not comfortable raising a complaint with us or are not satisfied with our response.
NDIS Quality and Safeguards CommissionConsent and Disclaimer
By submitting this form, you confirm that the information provided is accurate to the best of your knowledge.
If you choose to provide your details, you consent to Ada Support contacting you about this feedback or complaint.
Anonymous feedback is accepted; however, we may be limited in our ability to respond or investigate without contact details.
Providing feedback or making a complaint will not result in retribution or reduced access to services.
Ada Support is not an emergency or crisis service. If there is an immediate risk to safety, call 000 (Australia).